This Service Level Agreement describes the service levels for the WP Guard Guaranteed managed plan. It forms part of our Terms and Conditions and should be read with our Guarantee.

Last updated: 29 July 2026

Who this applies to

This SLA applies to customers on the Guaranteed managed plan whose website has passed our clearance scan and whose account is in good standing. The free scanner and the Pro plugin are self-serve tools and are provided without a managed service level.

Monitoring

We monitor covered websites continuously, around the clock, using automated detection reviewed by real people. Because we watch continuously, we will often know there is a problem before you do.

Response

When something serious happens on a covered website, we respond within 24 hours, around the clock. Response means a real person begins work on the issue. We stay on it through containment, cleanup and recovery.

Updates and maintenance

We keep the WordPress core, themes and plugins on covered websites current, applied in a way that aims to avoid breaking your site. Where an update needs care, we test and apply it in a controlled way.

Backups and restoration

Covered websites are backed up as part of the managed service, and we can restore from a clean backup as part of recovery.

Availability

We host covered websites on secured infrastructure and monitor availability closely. This SLA describes how we watch and respond; it is not a promise that any website will never be offline, since some causes sit outside any provider’s control.

Exclusions

The service levels above do not apply to issues caused by changes made outside our management, third-party services or platforms we do not control, or events outside reasonable control. See the Guarantee for the full picture of what is and is not covered.

Getting help

For anything urgent on a covered website, contact support@wpguard.ai and tell us it is urgent.